TOP Medical Clinic

The Best Medical Clinic in London

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  • PRACTICE’S GENERAL APPEARANCE Good / Poor
    Décor
    State of repair / maintenance
    Outside appearance
    Cleanliness
  • RECEPTION Yes / No
    Are the reception staff helpful?
    Have you ever been kept waiting too long to see the GP / dentist
    Are you dealt with efficiently at reception?
    WAITING ROOM Yes / No
    Is it relaxing?
    Is it comfortable?
    Is it welcoming?
    Is there enough for children to do?
    Is there enough for you to do?
  • PRACTICE PERSONNEL Dentists / GP/ Other specialists Yes / No
    Are the dentists / GP’s helpful?
    Caring?
    Friendly?
    Do they listen to you?
    Do they explain enough to you?
    Do you feel confident about the quality of treatment they are providing for you?
    Other staff ( dental nurses, receptionists) Yes / No
    Are they friendly?
    Caring?
    Helpful?
    Are they well informed?
    Do they reassure you?
  • PATIENT INFORMATION Yes / No
    Are there enough useful information leaflets?
    Are the resources we use helpful ?
    Does the Practice brochure contain enough information?
    APPOINTMENTS Yes / No
    Is it easy to book an appointment?
    Do you have too long a long wait for a future appointment?
  • PAYMENT FOR TREATMENT Yes / No
    Do you feel that the cost of treatment is fully explained?
    Do you think that the practice’s private charges are reasonable?
    COMPLAINTS Yes / No
    Do you know about the practice complaints procedure?
    Do you feel that the practice welcomes complaints?
    Have you complained in the past?
    If yes, was the complaint dealt with to your satisfaction?
    Do you know who deals with complaints?
  • WOULD YOU RECOMMEND THE PRACTICE TO OTHERS?
  • Thank you very much for sparing the time for this survey.